Our Commitment to Security
Organizational Security
Third-party Audits
Third-Party Penetration Testing
Roles and Responsibilities
Our organization undergoes independent third-party assessments to test our security and compliance controls.
We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.
Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.
Security Awareness Training
Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
Confidentiality
All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
Background Checks
We perform background checks on all new team members in accordance with local laws.
Cloud Security
Cloud Infrastructure Security
All of our services are hosted with Amazon Web Services (AWS). They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security.
Data Hosting
All of our data is hosted on Amazon Web Services (AWS). These databases are all located in the United States. Please reference the above vendor specific documentation linked above for more information.
Encryption in Transit
Our applications encrypt in transit with TLS 1.2/SSL only.
Encryption at Rest
All databases are encrypted at rest.
Vulnerability Scanning
We actively monitor and log various cloud services.
Logging and Monitoring
We perform vulnerability scanning and actively monitor for threats.
Incident Response
We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.
Business Continuity and Disaster Recovery
We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
Access Security
Permissions and Authentication
- Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role.
- Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.
Least Privilege Access Control
We follow the principle of least privilege with respect to identity and access management.
Quarterly Access Reviews
We perform quarterly access reviews of all team members with access to sensitive systems.
Password Managers
All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.
Password Requirements
All team members are required to adhere to a minimum set of password requirements and complexity for access.
Vendor and Risk Management
Annual Risk Assessments
We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
Vendor Risk Management
Vendor risk is determined and the appropriate vendor reviews are performed prior to authorizing a new vendor.
If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact security@xappex.com.