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Agustín Carranza
Customer Support & Quality Assurance Specialist
Agustín Carranza is a Customer Support and Quality Assurance Specialist at Xappex with over 4 years of experience in technical support and customer service. He helps users get the most out of Xappex tools and contributes to product quality through hands-on QA work.
Argentina
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Key Info
About the Author
Experience
Agustín Carranza is a Customer Support and Quality Assurance Specialist at Xappex. With over 4 years of experience across customer service, technical support, backoffice operations, team leadership, and QA, he brings a well-rounded perspective to helping users solve real problems efficiently.
His background in Systems Engineering, combined with hands-on knowledge of programming, data analysis, MySQL, and Python, allows him to understand both the technical and human sides of support. He holds a Cambridge English certification, reflecting his commitment to clear and professional communication.
Agustín is dedicated to improving customer satisfaction and ensuring service excellence — values that guide both his support work and the content he creates for the Xappex blog.
Certifications
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Data Analysis with Python (certification)
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Data Analysis with MySQL (certification)
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Cambridge English Certificate
Education
Universidad Nacional (Argentina), 3 years
Systems Engineering
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